/* ═══════════════════════════════════════════════════════════
   WC Support Tickets — Frontend Styles
   Designed to match Global Fabric Wholesale aesthetic:
   navy primary, clean white, minimal borders, professional.
   ═══════════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Jost:wght@300;400;500;600;700&display=swap');

.wcst-wrap {
    --wcst-navy:       #0f1d3a;
    --wcst-navy-dark:  #091427;
    --wcst-navy-mid:   #1a3160;
    --wcst-accent:     #1a3160;
    --wcst-surface:    #ffffff;
    --wcst-bg:         #f7f8fa;
    --wcst-border:     #e2e5ec;
    --wcst-border-dark:#c8cdd8;
    --wcst-text:       #0f1d3a;
    --wcst-text-mid:   #3a4560;
    --wcst-muted:      #7a8399;
    --wcst-radius:     4px;
    --wcst-radius-sm:  3px;
    --wcst-shadow:     0 1px 4px rgba(15,29,58,.07), 0 4px 16px rgba(15,29,58,.05);
    --wcst-shadow-lg:  0 2px 12px rgba(15,29,58,.10);

    font-family: 'Jost', sans-serif;
    font-weight: 400;
    color: var(--wcst-text);
    max-width: 1260px;
    margin: 0 auto;
    letter-spacing: .01em;
}

/* ── Panel ────────────────────────────────────────────────── */
.wcst-panel {
    background: var(--wcst-surface);
    border-radius: var(--wcst-radius);
    box-shadow: var(--wcst-shadow);
    border: 1px solid var(--wcst-border);
    overflow: hidden;
    margin-bottom: 20px;
}

.wcst-panel__header {
    padding: 28px 32px 24px;
    border-bottom: 1px solid var(--wcst-border);
    background: var(--wcst-bg);
    text-align: center;
}
.wcst-panel__header--flex {
    display: flex;
    align-items: center;
    justify-content: space-between;
    text-align: left;
    padding: 22px 28px;
}
.wcst-panel__icon { font-size: 32px; margin-bottom: 10px; }
.wcst-panel__title {
    margin: 0 0 5px;
    font-size: 22px!important;
    font-weight: 600;
    color: var(--wcst-navy);
    letter-spacing: -.01em;
}
.wcst-panel__subtitle {
    margin: 0;
    font-size: 14px;
    color: var(--wcst-muted);
}

/* ── Success panel ────────────────────────────────────────── */
.wcst-panel--success {
    text-align: center;
    padding: 44px 36px;
    background: #fbfbfb;
    border-color: #e5e5e5;
}
.wcst-success-icon {
    width: 56px; height: 56px;
    background: var(--wcst-navy);
    color: #fff;
    border-radius: 50%;
    font-size: 24px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 18px;
}
.wcst-panel--success h2 { color: var(--wcst-navy); margin: 0 0 10px; font-size: 20px; font-weight: 600; }
.wcst-panel--success p  { color: var(--wcst-text-mid); margin-bottom: 14px; font-size: 14px; }

/* ── Form ─────────────────────────────────────────────────── */
.wcst-form {
    padding: 28px 32px;
}
.wcst-form__row { margin-bottom: 18px; }
.wcst-form__row--2col {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}
@media (max-width: 600px) {
    .wcst-form__row--2col { grid-template-columns: 1fr; }
    .wcst-form { padding: 20px 18px; }
    .wcst-panel__header { padding: 22px 18px 18px; }
    .wcst-panel__title{
        font-size: 15px!important;
    }
}
.wcst-form__field { margin-bottom: 18px; }
.wcst-form__field:last-child { margin-bottom: 0; }

.wcst-form__field label {
    display: block;
    font-size: 11px;
    font-weight: 600;
    color: var(--wcst-muted);
    letter-spacing: .08em;
    text-transform: uppercase;
    margin-bottom: 6px;
}
.wcst-required { color: #c0392b; }

.wcst-input,
.wcst-select,
.wcst-textarea {
    width: 100%;
    padding: 10px 13px;
    border: 1.5px solid var(--wcst-border-dark);
    border-radius: var(--wcst-radius-sm);
    font-size: 14px;
    font-family: 'Jost', sans-serif;
    color: var(--wcst-text);
    background: #fff;
    transition: border-color .15s, box-shadow .15s;
    box-sizing: border-box;
    appearance: none;
    -webkit-appearance: none;
    letter-spacing: .01em;
}
.wcst-input:focus,
.wcst-select:focus,
.wcst-textarea:focus {
    outline: none;
    border-color: var(--wcst-navy);
    box-shadow: 0 0 0 3px rgba(15,29,58,.08);
}
.wcst-input[readonly] {
    background: var(--wcst-bg);
    color: var(--wcst-muted);
    border-color: var(--wcst-border);
    cursor: default;
}
.wcst-select {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3E%3Cpath stroke='%237a8399' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    background-size: 16px;
    padding-right: 34px;
    cursor: pointer;
}
.wcst-textarea {
    resize: vertical;
    min-height: 130px;
    line-height: 1.7;
}

.wcst-form__footer {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-top: 22px;
    flex-wrap: wrap;
}

/* ── Buttons ──────────────────────────────────────────────── */
.wcst-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 11px 24px;
    border-radius: var(--wcst-radius-sm);
    font-size: 13px;
    font-weight: 600;
    font-family: 'Jost', sans-serif;
    cursor: pointer;
    transition: all .15s;
    border: 1.5px solid transparent;
    text-decoration: none;
    white-space: nowrap;
    line-height: 1;
    letter-spacing: .04em;
    text-transform: uppercase;
}
.wcst-btn--primary {
    background: var(--wcst-navy);
    color: #fff;
    border-color: var(--wcst-navy);
}
.wcst-btn--primary:hover {
    background: var(--wcst-navy-dark);
    border-color: var(--wcst-navy-dark);
    color: #fff;
    text-decoration: none;
}
.wcst-btn--primary:disabled { opacity: .55; cursor: not-allowed; }
.wcst-btn--outline {
    background: transparent;
    color: var(--wcst-navy);
    border-color: var(--wcst-navy);
}
.wcst-btn--outline:hover {
    background: var(--wcst-navy);
    color: #fff;
    text-decoration: none;
}
.wcst-btn--lg { padding: 13px 30px; font-size: 13px; }
.wcst-btn__icon { font-size: 16px; }

/* ── Notices ──────────────────────────────────────────────── */
.wcst-notice {
    padding: 13px 16px;
    border-radius: var(--wcst-radius-sm);
    font-size: 14px;
    line-height: 1.6;
    margin: 16px 32px;
    border: 1px solid;
}
.wcst-notice ul { margin: 8px 0 0 18px; padding: 0; }
.wcst-notice--error   { background: #fdf3f2; border-color: #e8b4b0; color: #7a1f1a; }
.wcst-notice--success { background: #f2f8f3; border-color: #9fcba7; color: #1a4a23; }
.wcst-notice--info    { background: #f2f5fb; border-color: #b0bfd8; color: #1a2d5a; }

/* ── Ticket list ──────────────────────────────────────────── */
.wcst-ticket-list { overflow: hidden; }
.wcst-ticket-list__header {
    display: grid;
    grid-template-columns: 2fr 1fr 1fr auto;
    gap: 12px;
    padding: 11px 24px;
    background: var(--wcst-bg);
    border-bottom: 1px solid var(--wcst-border);
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .1em;
    color: var(--wcst-muted);
}
.wcst-ticket-list__row {
    display: grid;
    grid-template-columns: 2fr 1fr 1fr auto;
    gap: 12px;
    align-items: center;
    padding: 16px 24px;
    border-bottom: 1px solid var(--wcst-border);
    text-decoration: none;
    color: var(--wcst-text);
    transition: background .12s;
}
.wcst-ticket-list__row:last-child { border-bottom: none; }
.wcst-ticket-list__row:hover { background: var(--wcst-bg); text-decoration: none; }
.wcst-ticket-list__subject {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    overflow: hidden;
}
.wcst-ticket-list__id {
    font-size: 11px;
    color: var(--wcst-muted);
    font-weight: 500;
    white-space: nowrap;
    margin-top: 2px;
    min-width: 32px;
}
.wcst-ticket-list__subject strong {
    display: block;
    font-weight: 500;
    font-size: 14px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    color: var(--wcst-navy);
}
.wcst-ticket-list__time {
    font-size: 12px;
    color: var(--wcst-muted);
}
.wcst-ticket-list__replies { text-align: center; }
.wcst-priority-dot {
    display: inline-block;
    width: 6px; height: 6px;
    border-radius: 50%;
    margin-right: 4px;
    vertical-align: middle;
    margin-top: -1px;
}
@media (max-width: 580px) {
    .wcst-ticket-list__header,
    .wcst-ticket-list__row { grid-template-columns: 1fr auto; }
    .wcst-ticket-list__header span:nth-child(n+3),
    .wcst-ticket-list__row > *:nth-child(n+3) { display: none; }

    .wcst-ticket-header__title { 
        font-size: 16px!important;
    }
}

/* ── Empty state ──────────────────────────────────────────── */
.wcst-empty-state {
    text-align: center;
    padding: 52px 36px;
}
.wcst-empty-state__icon { font-size: 40px; margin-bottom: 14px; }
.wcst-empty-state h3 { font-size: 16px; font-weight: 600; margin: 0 0 8px; color: var(--wcst-navy); }
.wcst-empty-state p  { color: var(--wcst-muted); margin-bottom: 20px; font-size: 14px; }

/* ── Back link ────────────────────────────────────────────── */
.wcst-back-link {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    color: var(--wcst-muted);
    font-size: 12px;
    font-weight: 500;
    text-decoration: none;
    letter-spacing: .04em;
    text-transform: uppercase;
    margin-bottom: 14px;
    transition: color .12s;
}
.wcst-back-link:hover { color: var(--wcst-navy); text-decoration: none; }

/* ── Ticket header ────────────────────────────────────────── */
.wcst-ticket-header { padding: 22px 28px; }
.wcst-ticket-header__id {
    font-size: 11px;
    color: var(--wcst-muted);
    margin-bottom: 5px;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: .07em;
}
.wcst-ticket-header__title {
    margin: 0 0 13px;
    font-size: 18px!important;
    font-weight: 600;
    line-height: 1.4;
    color: var(--wcst-navy);
}
.wcst-ticket-header__meta {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}
.wcst-ticket-date,
.wcst-order-ref {
    font-size: 12px;
    color: var(--wcst-muted);
}

/* ── Status & priority badges ─────────────────────────────── */
.wcst-status-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 9px;
    border-radius: 2px;
    font-size: 10px;
    font-weight: 700;
    border: 1px solid;
    letter-spacing: .06em;
    text-transform: uppercase;
}
.wcst-priority-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 9px;
    border-radius: 2px;
    font-size: 10px;
    font-weight: 700;
    border: 1px solid transparent;
    letter-spacing: .05em;
    text-transform: uppercase;
}
.wcst-priority--low    { background: #f5f5f5; color: #6b7280; border-color: #e0e0e0; }
.wcst-priority--normal { background: #edf2fb; color: #1a3160; border-color: #c0ceea; }
.wcst-priority--high   { background: #fdf6ec; color: #b45309; border-color: #f0d29a; }
.wcst-priority--urgent { background: #fdf2f2; color: #b91c1c; border-color: #f0b8b8; }

/* ── Thread ───────────────────────────────────────────────── */
.wcst-thread--frontend {
    padding: 22px 28px;
    display: flex;
    flex-direction: column;
    gap: 18px;
    background: var(--wcst-bg);
    border-radius: var(--wcst-radius);
    border: 1px solid var(--wcst-border);
    margin-bottom: 18px;
    min-height: 100px;
}
.wcst-message {
    display: flex;
    gap: 12px;
    max-width: 100%;
}
.wcst-message--staff { flex-direction: row-reverse; }
.wcst-message__avatar {
    width: 38px; height: 38px;
    border-radius: 50%;
    background: var(--wcst-muted);
    color: #fff;
    font-weight: 700;
    font-size: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-family: 'Jost', sans-serif;
}
.wcst-message__avatar--staff { background: var(--wcst-navy); }
.wcst-message__body {
    flex: 1;
    max-width: calc(100% - 54px);
}
.wcst-message__header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 5px;
    flex-wrap: wrap;
}
.wcst-message--staff .wcst-message__header { flex-direction: row-reverse; }
.wcst-message__author { font-size: 13px; font-weight: 600; color: var(--wcst-navy); }
.wcst-message__time { font-size: 11px; color: var(--wcst-muted); }

.wcst-message__content {
    padding: 13px 16px;
    font-size: 14px;
    line-height: 1.75;
    background: #fff;
    border: 1px solid var(--wcst-border);
    border-radius: 0 var(--wcst-radius) var(--wcst-radius) var(--wcst-radius);
    white-space: pre-wrap;
    word-wrap: break-word;
    color: var(--wcst-text-mid);
}
.wcst-message--staff .wcst-message__content {
    background: var(--wcst-navy);
    border-color: var(--wcst-navy);
    color: rgba(255,255,255,.92);
    border-radius: var(--wcst-radius) 0 var(--wcst-radius) var(--wcst-radius);
}

/* ── Badges ───────────────────────────────────────────────── */
.wcst-badge {
    display: inline-block;
    padding: 2px 7px;
    border-radius: 2px;
    font-size: 9px;
    font-weight: 700;
    letter-spacing: .07em;
    text-transform: uppercase;
}
.wcst-badge--staff { background: var(--wcst-navy); color: #fff; }
.wcst-badge--you   { background: #e8ecf5; color: var(--wcst-navy); }

/* ── Reply panel ──────────────────────────────────────────── */
.wcst-reply-panel { padding: 22px 28px; }
.wcst-reply-panel__title {
    margin: 0 0 14px;
    font-size: 14px;
    font-weight: 600;
    color: var(--wcst-navy);
    text-transform: uppercase;
    letter-spacing: .06em;
}

/* ── Misc ─────────────────────────────────────────────────── */
.wcst-link {
    color: var(--wcst-navy);
    font-size: 13px;
    text-decoration: underline;
    font-weight: 500;
}
.wcst-link:hover { color: var(--wcst-navy-dark); }
.wcst-reply-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 24px;
    height: 24px;
    padding: 0 6px;
    border-radius: 2px;
    background: var(--wcst-bg);
    border: 1px solid var(--wcst-border);
    color: var(--wcst-muted);
    font-size: 12px;
    font-weight: 600;
}

/* ── Form errors injected by JS ──────────────────────────── */
.wcst-form-errors { margin: 0 0 4px; }